Terms of Service

These terms are the agreement between Dijital Mekan Ltd ("we", "us", "our") and the business that subscribes to our managed digital service ("you", "your") through dijitalmekan.co.uk. They cover the service ("the Service"), the customer panel and everything we do for you under a plan. By creating an account or subscribing you agree to them on behalf of your business. The Service is provided to businesses only, not to consumers.

1. The Service

We act as your outsourced digital team. Depending on your plan we manage areas such as your website, Google and local presence, search and AI search visibility, social media and content, reviews, e-mail and automation, paid advertising and reporting. You tell us what is happening in your business; we decide how to respond digitally, carry out the work and keep you informed. The plan you choose, and what it includes, is described on the pricing page when you subscribe and in your panel afterwards.

2. Plans, fair usage and larger projects

Fair usage applies to ongoing design, website and digital support requests. Larger projects are quoted separately, and we will always let you know before anything is chargeable.

The following are not included in any plan and are quoted separately as project work: a new website built from scratch, e-commerce websites, major redesigns, custom software, mobile applications, professional photography or video production, full branding projects, large migrations, bulk content entry and bespoke integrations. We never start chargeable project work without your written agreement, which can be a message on WhatsApp or by e-mail.

3. Advertising

Where a plan includes paid advertising, it includes the management of one advertising platform chosen by you (for example Google Ads or Meta Ads). Advertising spend is paid by you directly to the platform and is never included in the plan fee. Additional platforms can be added for an extra charge agreed in writing. Platforms decide whether adverts are approved and may change their rules at any time; that is outside our control.

4. Fees, payment and VAT

Fees are shown in pounds sterling. Monthly plans are billed every month in advance. Six-month and twelve-month plans are billed in advance for the whole period at the reduced monthly rate shown. Payments are taken by card through Stripe, and your invoice is available from the billing page. Where VAT applies it is shown at checkout and on the invoice. If a payment fails we will retry it and let you know; if it remains unpaid after our reminders the Service is paused until payment is made, and we may end it if it stays unpaid.

5. Cancelling, changing your plan and refunds

You can cancel a monthly plan at any time from your billing page. The Service continues until the end of the month you have paid for and no further payments are taken. Six-month and twelve-month plans run for the period paid for; you can cancel renewal at any time and the Service continues until the end of that period. You can upgrade or downgrade from your billing page; differences are pro-rated by Stripe. Because you are a business customer the statutory cooling-off period for consumers does not apply, and payments already made are not refundable except where the law requires or where we agree in writing. Our Refunds and Cancellations page sets out how delivery, renewals, cancellation and refunds work in detail.

6. Access to your accounts

To do the work you grant us manager, partner, collaborator or similar access to the accounts we manage for you. Your accounts always remain yours. We will only request the access required, use it only for your Service, and you can remove it at any time. We never ask for your passwords. If you remove access, or a platform restricts it, we may be unable to deliver parts of the Service until it is restored.

7. Third-party platforms

Much of the Service happens inside platforms owned by others, such as Google, Meta, your website host or your domain registrar. Their terms apply to your accounts. We are not responsible for changes, outages, suspensions or decisions made by those platforms, although we will always do what we reasonably can to resolve them with you.

8. Your responsibilities

• You confirm that you are authorised to act for the business and to accept these terms.
• The information and materials you give us are accurate, and you have the right to use them and to let us use them for you.
• You respond to reasonable requests within a reasonable time so that we can do the work.
• You keep your account credentials safe. We recommend turning on two-step verification.
• You remain responsible for your own legal compliance, including advertising standards, consumer law, licensing and your data protection obligations to your own customers.
• You will not ask us to publish anything unlawful, misleading, infringing or harmful, and you will not use the Service to send unsolicited messages in breach of the law.

9. Content and intellectual property

You own the content and materials you provide, and everything we create specifically for you under the Service (such as page content, posts and designs) becomes yours once the fees for the period in which it was created have been paid. We keep the right to use our general know-how, methods, tools and templates for other customers. Third-party assets such as fonts, stock images or software are licensed under their own terms, which we will tell you about when relevant. We may name you as a customer and show work we did for you in our portfolio unless you ask us not to.

10. AI-assisted work

We use artificial intelligence tools to research, draft, analyse and monitor. Every decision about your business is made and reviewed by a person, and nothing is published in your name without that review. We do not guarantee any particular ranking, visibility, engagement or commercial result: search engines, AI platforms and advertising platforms are outside our control.

11. Data protection

How we handle personal data about you and your team is described in our Privacy Policy. Where, in doing the work, we process personal data about your customers on your behalf (for example replying to reviews or managing an e-mail list), we act as your processor and you remain the controller. In that role we will: act only on your documented instructions; keep the data confidential; apply appropriate security measures; use only the sub-processors named in our Privacy Policy and tell you before adding others; help you respond to requests from individuals and to your own compliance obligations, so far as we reasonably can; tell you without undue delay if we become aware of a personal data breach affecting that data; and delete or return the data when the Service ends, unless the law requires us to keep it. This clause forms the written processing terms required by Article 28 of the UK GDPR.

12. Confidentiality

Each of us will keep the other's confidential information (such as business plans, figures, customer lists and unpublished work) confidential and use it only for the Service, except where disclosure is required by law or the information is already public.

13. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, our total liability to you arising from the Service in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for loss of profit, revenue, business, data or goodwill, or for any indirect or consequential loss, however it arises.

14. Suspension and termination

We may suspend or end the Service if fees remain unpaid after our reminders, if you ask us to do something unlawful or harmful, if you seriously breach these terms and do not put it right within 14 days of our notice, or if we stop offering the Service (in which case we refund any period paid for but not provided). You may end the Service by cancelling as described in section 5. When the Service ends we will, on request, remove our access to your accounts and hand over the work you have paid for.

15. Changes to these terms and to plans

We may update these terms or the contents of plans from time to time, for example to reflect new platforms or legal requirements. Significant changes will be announced by e-mail at least 30 days before they take effect. If you do not accept a change you may cancel before it takes effect; continuing to use the Service after that date means you accept it.

16. Complaints

If something is not right, tell us on WhatsApp or by e-mail at info@dijitalmekan.co.uk. We aim to acknowledge complaints within two working days and resolve them within 14 days.

17. General

• Events outside our control: neither of us is liable for failing to do something because of events beyond our reasonable control, such as platform outages, internet failures or illness, as long as we take reasonable steps to limit the effect.
• Entire agreement: these terms, the plan description at the time you subscribe and our Privacy Policy make up the whole agreement between us.
• Notices: we contact you at the e-mail address on your account; you contact us at the address above. WhatsApp messages count as written communication for day-to-day instructions.
• Assignment: you may not transfer this agreement without our written consent. We may transfer it to a successor business that takes over the Service, and will tell you if we do.
• Severability: if any part of these terms is found unenforceable, the rest continues to apply.
• Law and courts: these terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.