Refunds and Cancellations

This page explains how the Dijital Mekan Ltd managed digital service is delivered, how billing works, how to cancel, and when we refund. It applies to every plan bought at dijitalmekan.co.uk and sits alongside our Terms of Service. Our plans are for businesses, and all prices are in pounds sterling (GBP).

1. How your service is delivered

Nothing is shipped: you are buying an ongoing service. As soon as your first payment is confirmed, your panel opens and set-up begins. Once we have the information and access we need, we start the ongoing work as soon as practical, and it continues every month for as long as your plan is active. You can reach us on WhatsApp whenever you like, and you receive a monthly summary of what changed.

2. How billing works

• Monthly plans are charged on the day you subscribe and then every month on the same date, in advance, until you cancel.
• 6-month and 12-month plans are charged in advance for the whole period at the reduced monthly rate shown on the pricing page. At the end of the period the plan renews for the same period unless you have cancelled. We e-mail you a reminder at least seven days before a 6-month or 12-month renewal.
• Payments are taken by card through Stripe. A receipt is e-mailed to you and every invoice is available from Billing in your panel.
• Where VAT applies it is shown at checkout and on the invoice.

3. Cancelling your plan

You can cancel at any time from Billing in your panel ("Manage billing" opens the Stripe billing portal), or by messaging us on WhatsApp or e-mail. Cancelling stops future charges; your service continues until the end of the period you have already paid for, then stops. There is no cancellation fee and no notice period. You can start again at any time by choosing a plan.

4. Refunds

Because the service is delivered continuously from the first day, payments for a period that has started are not refundable, including the unused part of a 6-month or 12-month plan that you cancel early. The exceptions:

• Duplicate or mistaken charges are refunded in full as soon as we see them.
• If we fail to deliver a substantial part of your plan in a given month and cannot put it right within 14 days of you telling us, we refund that month, or the equivalent share of a longer plan.
• Anything the law entitles you to. Nothing on this page limits your legal rights.

Refunds go back to the card you paid with and usually appear within 5 to 10 working days, depending on your bank.

5. Failed payments

If a payment fails, we e-mail you and Stripe retries the card over the following days. Your service carries on during that time. If the payment still cannot be taken, the plan is paused until you update your card from Billing, and it picks up where it left off once payment is through.

6. Changing plans

You can move up or down a plan from Billing at any time. Stripe works out the difference for the rest of the current period, so you never pay twice for the same days.

7. Promotions and discount codes

If you use a discount code, the terms of that offer (the discount and how long it lasts) are shown at checkout before you pay. When the offer period ends the standard price of your plan applies.

8. Larger projects

Work that is not part of a plan, such as a brand new website or custom software, is quoted separately and agreed in writing before it starts. Those quotes state their own payment terms.

9. Questions and disputes

If something looks wrong on a payment, tell us first at info@dijitalmekan.co.uk or on WhatsApp. We aim to reply within two working days. If you raise a dispute with your card provider instead, we will provide them with the records of the service delivered.

10. Payment security

Payments are processed by Stripe, a PCI DSS Level 1 certified payment provider. Your card details are entered on Stripe's secure page and never touch our servers. Our website uses HTTPS throughout.